FREQUENTLY ASKED QUESTIONS

What is my wrist size?

There are 5 sizes to choose from:

15 cm XS
16 cm S
17 cm M
18 cm L
19 cm XL

The number specify size of your wrist. If your wrist size is in between two sizes, we suggest you to take the larger size. If your wrist size exceeds the size range, please contact us at office@nvbracelets.com to make the bracelet according to your size.

What payment methods can I use?

For international orders you can use Paypal payment method, and orders from Serbia can pay for Cash on delivery.

Can I change or cancel my order?

Please contact our customer service at service@nvbracelets.com as soon as posible, so we can change or cancel your order before it was shipped.

How can I use my promotion code ?

Once you proceed to the cart page, on the right botton of the page you will be able to enter your promotion code.  The discount will immediately be reduced from the total sum.

When will my order be shipped?

Shipping period is from 3 to 5 working days. It may be prolonged during the national holidays and post-office non-working days.

How long does the delivery of my package take?

Orders from Serbia are sent via Post Express to your home and delivered the day after they are sent.

Orders from abroad are sent via Serbian Post Office and the anticipated shipping time is between 2 and 20 working days.

How can I return product?

If you wish to return a product, contact us within 14 days after you have received your product. Please note that the product needs to be unused and in the same condition it arrived. View our “Exchange & Returns” page for more information and details.

How mouch does shipping cost?

We offer free Worldwide shipping.

Are there any additional expenses that can be collected in addition to the bracelet price?

We make every effort to avoid the customs fees, but should they be unavoidable, the cost will be borne by the Customer. The customs fee amount may vary, depending on the country’s policy.
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I received a wrong consignment. What do I do?

We check every consignment before shipping. In case of mistakes or replaced consignment, contact us as soon as possible so we can replace it for the right product.

Are bracelets waterproof?

Avoid contact with water to keep the bracelet in its original state as long as possible.